Salleh, Nor Aini, Kartina Alauddin, Yuhainis Abdul Talib, and Kharizam Ismail. “A STUDY OF COMPLAINT TRENDS AND STRATEGIC IMPROVEMENTS: A FOUR-YEAR ANALYSIS OF SIX MALAYSIAN MUNICIPALITIES”. PLANNING MALAYSIA 22, no. 34 (November 28, 2024). Accessed December 4, 2024. https://mail.planningmalaysia.org/index.php/pmj/article/view/1619.