KINABALU NATIONAL PARK, UNESCO WORLD HERITAGE SITE: ASSESSMENT OF ENVIRONMENTAL ISSUES, TOURIST SATISFACTION AND PARK MANAGEMENT

Authors

  • Normah Abdul Latip School of Housing Building and Planning, UNIVERSITI SAINS MALAYSIA
  • Rehmat Karim School of Housing Building and Planning, UNIVERSITI SAINS MALAYSIA
  • Mastura Jaafar School of Housing Building and Planning, UNIVERSITI SAINS MALAYSIA
  • Azizan Marzuki School of Housing Building and Planning, UNIVERSITI SAINS MALAYSIA
  • A. Ghafar Ahmad School of Housing Building and Planning, UNIVERSITI SAINS MALAYSIA
  • Sharifah Zahhura Syed Abdullah School of Housing Building and Planning, UNIVERSITI SAINS MALAYSIA
  • Mohd Umzarulazijo Omar@Umar School of Housing Building and Planning, UNIVERSITI SAINS MALAYSIA

DOI:

https://doi.org/10.21837/pm.v19i19.1060

Keywords:

Park management, environmental issues, tourist satisfaction, Kinabalu National Park

Abstract

National parks serve as rural ecotourism attractions, the management of which must strike a balance between economic productivity and the protection of the park’s natural value. Faced with the increased pressure of rising visitor numbers park management must give greater consideration to the tourist experience and tourist satisfaction. This paper examines the relationship between park management, tourist satisfaction, and environmental issues. Moreover, this paper considers the mediating role of environmental issues on the relationship between park management and tourist satisfaction. A questionnaire survey was administered to visitors of Malaysia’s Kinabalu National Park. In total, 351 completed questionnaires were returned and Partial Least Squares-Structural Equation Modelling (PLS-SEM) was used to analyze the resultant data using SmartPLS 2.0. The results showed that park management has a strong effect on tourist satisfaction and environmental issues. The results also revealed that environmental issues play a mediating role in the relationship between park management and tourist satisfaction.

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References

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Published

2021-12-29

How to Cite

Abdul Latip, N., Karim, R., Jaafar, M., Marzuki, A., Ahmad, A. G., Syed Abdullah, S. Z., & Omar@Umar, M. U. (2021). KINABALU NATIONAL PARK, UNESCO WORLD HERITAGE SITE: ASSESSMENT OF ENVIRONMENTAL ISSUES, TOURIST SATISFACTION AND PARK MANAGEMENT. PLANNING MALAYSIA, 19(19). https://doi.org/10.21837/pm.v19i19.1060

Issue

Vol. 19 (2021): PLANNING MALAYSIA JOURNAL : Volume 19, Issue 5, 2021

Section

Article

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Copyright (c) 2021 Normah Abdul Latip, Rehmat Karim, Mastura Jaafar, Azizan Marzuki, Abdul Ghafar Ahmad, Sharifah Zahhura Syed Abdullah, Mohd Umzarulazijo Omar@Umar

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