THE IMPACT OF ONLINE SHOPPING ON SHOPPING CENTRES IN KLANG VALLEY, MALAYSIA
DOI:
https://doi.org/10.21837/pm.v21i29.1377Keywords:
Online Shopping, Shopping Centres, Physical Space, Virtual SpaceAbstract
Real estate has been a spectator to technology disruption for the past few years as many activities that used to be mediated by physical spaces within buildings are presently being shifted to virtual space. Markedly, this is the case in shopping as brick-and-mortar retailers are being disrupted by e-commerce. This study’s premise is that it is not clear whether the emergence of online shopping would transform the physical retail property sector in Malaysia. To gauge the impact of the disruption on the physical space, this study conducted a survey among the shoppers in Klang Valley, Malaysia to determine the preference of shoppers to shop virtually or in the physical spaces at shopping centres. From the findings, it is found that the virtual space is not identified as an immediate and direct threat to physical space by shoppers. The synergies between the virtual space and physical space have to be explored so that the existing physical spaces can be designed to ensure sustainability with shoppers’ preferences.
Downloads
References
Babin B.J., Darden, W.R., & Griffin, M. (1994). Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4),644-657. DOI: https://doi.org/10.1086/209376
Beatty, S.E., Mayer M.L., & Coleman J.E. (1996). Consumer-sales associate retail relationships. Journal of Retailing, 72(4), 223247. DOI: https://doi.org/10.1016/S0022-4359(96)90028-7
Bloch, P.H., Ridgway, N.M., & Dawson, S.A. (1994). The consumer centres as shopping habitat. Journal of Retailing, 72(1), 2342
Changchit, C. (2006). Consumer perceptions of online shopping. Issues in Information Systems, 7(2), 177-181.
Calvo-Porral, C. and Lévy-Mangín, J.-P. (2018), Pull factors of the shopping centres: an empirical study, International Journal of Retail & Distribution Management, Vol. 46 No. 2, pp. 110-124.
Chang, P., Mendonça, D., & Im, I. (2004). Inside the customer: modeling cognition during online shopping. AMCIS 2004 Proceedings, 429.
Chua, Y. P. (2006). Methods and Statistics Research: Book 1 Research Methods. Kuala Lumpur: McGraw Hill
Cristina Calvo-Porral and Jean-Pierre Lévy-Mangín (2018), Pull factors of the shopping centres: an empirical study, International Journal of Retail & Distribution Management, 46(2), 110-124 DOI: https://doi.org/10.1108/IJRDM-02-2017-0027
Dixon, T. and Marston, A. (2005), “Taking the shopping centre online: new models in e- commerce”, Property Management, Vol. 23 No. 2, 97-109. DOI: https://doi.org/10.1108/02637470510589977
Dixon T. and Marston A. (2002) The Impact of E-commerce on Retail Real Estate in the UK, Journal of Real Estate Portfolio Management, 8:2, 153-174. DOI: https://doi.org/10.1080/10835547.2002.12089660
Economic Planning Unit. (2015). Eleventh Malaysia Plan 2016-2020: Anchoring growth on people. Driving ICT in the Knowledge Economy, Strategy Paper 15. Putrajaya, Malaysia.
Elena, S.M., & Howard, E. (2007). Shopping for pleasure? Shopping experiences of Hungarian consumers. International Journal of Retail & Distribution Management, 35(6), 474-487 DOI: https://doi.org/10.1108/09590550710750340
Eysenbach G. (2012). Correction: Improving the Quality of Web Surveys: the Checklist for Reporting Results of Internet E-Surveys (CHERRIES). Journal of Medical Internet Research, 14(1), e8. https://doi.org/10.2196/jmir.2042. DOI: https://doi.org/10.2196/jmir.2042
Giraldi, L., Mengoni, M., & Bevilacqua, M. (2016). How to Enhance Customer Experience in Retail : Investigations Through a Case Study. 381–390. https://doi.org/10.3233/978-1-61499-703-0-381
Gupta, N. (2014). Customer perception towards online shopping/retailing. jrps. in/uploads/july 2013/customer _perfection_by_nidhi_gupta. pdf.
Hasan, J (2019), E-commerce and its impact on retail stores in Slovakia, Studia commercialia Bratislavensia, 12 (41). 16-23 DOI: https://doi.org/10.2478/stcb-2019-0002
Kamarulzaman, Y., & Lee, F. C. L. (2010). Attracting shoppers to shopping centres: The Malaysian Perspective. Interdisciplinary Journal of Contemporary Research in Business, 2(3), 185-198
Kirkup, M.H. and Rafiq, M. (1999), "Marketing shopping centres: challenges in the UK context", Journal of Marketing Practice: Applied Marketing Science, Vol. 5 No. 5, pp. 119-133. https://doi.org/10.1108/EUM0000000004570 DOI: https://doi.org/10.1108/EUM0000000004570
Krejcie R V & Morgan D W (1970), Determining Sample Size for Research Activities, Educational and Psychological Measurement, 30, 607-610 DOI: https://doi.org/10.1177/001316447003000308
Lund, C. (2020). The Effects of E-commerce on Retail Property Values: A study about how the growth of e-commerce affects property values in the retail real estate sector (Dissertation). Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-277028
McGowan, Jacob, "How Has the Growth of E-commerce Sales Affected Retail Real Estate?" (2019). CMC Senior Theses. 2189. https://scholarship.claremont.edu/cmc_theses/2189
NAPIC, Property Market Report, 2022
Razali N., Rahman A., Adnan M.Y., Yassin M. (2014) The impact of information and communicating technology on retail property in Malaysia, Property Management, 32:3, pp. 193-212. DOI: https://doi.org/10.1108/PM-05-2012-0018
Rohayu Ab Majid, Nor Zalika Adnan, Rosli Said, Olusegun Olaopin Olanrele (2015), Drivers Influencing Customers’ Visit to Shopping Centres in Malaysia, International Surveying Research Journal (ISrJ), 5(3), pp.43-10
Rosenbaum, M. S., Otalora, M. L., & Ramirez, G. C. (2017). How to create a realistic customer journey map. 60, 143–150. https://doi.org/10.1016/j.bushor.2016.09.010 DOI: https://doi.org/10.1016/j.bushor.2016.09.010
Savills Commercial Research, Retail 2018, Retail Revolutions Exploring the impact of E-commerce on Local Physical Retailing. Retrieved from: https://savills.co.uk/insight-and-opinion
Statista : https://www.statista.com/outlook/243/122/ecommerce/malaysia).
Stein, A., & Ramaseshan, B. (2016). Towards the identification of customer experience touch point elements. Journal of Retailing and Consumer Services, 30, 8–19. https://doi.org/10.1016/j.jretconser.2015.12.001 DOI: https://doi.org/10.1016/j.jretconser.2015.12.001
Thananuraksakul, S. (2007). Factors influencing online shopping behavior intention: A study of Thai consumers. AU Journal of Management, 5(1), 41-46.
Verhoef, Peter & Kannan, P. K. & Inman, J.. (2015). From Multi-Channel Retailing to Omni-Channel Retailing. Journal of Retailing. 91. 10.1016/j.jretai.2015.02.005. DOI: https://doi.org/10.1016/j.jretai.2015.02.005
Wong, Xian Yang (2019), Impact of Technology on the Singapore Retail Market, Cushman & Wakefield, Retrieved from: https://www.cushmanwakefield.com/en/singapore/insights/blog/impact-of-technology-on-the-singapore-retail-market
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 Unported License.
Copyright & Creative Commons Licence
eISSN: 0128-0945 © Year. The Authors. Published for Malaysia Institute of Planners. This is an open-access article under the CC BY-NC-ND license.
The authors hold the copyright without restrictions and also retain publishing rights without restrictions.
