RESIDENTS’ PERCEPTION ON MANAGEMENT BODIES’ SERVICE DELIVERABLES: THE CASE OF AFFORDABLE STRATA HOUSING IN KLANG VALLEY, MALAYSIA

Authors

  • Damira Aripin Kulliyyah of Architecture and Environmental Design, INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
  • Mariana Mohamed Osman Kulliyyah of Architecture and Environmental Design, INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
  • Noor Suzilawati Rabe Kulliyyah of Architecture and Environmental Design, INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
  • Ainul Ashiqin Ahmad Shuhaimi Kulliyyah of Architecture and Environmental Design, INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
  • Nur Atheefa Sufeena M Suaree Faculty of Law, UNIVERSITI KEBANGSAAN MALAYSIA

DOI:

https://doi.org/10.21837/pm.v22i34.1597

Keywords:

Management Body, Residents, Roles, Residential Strata

Abstract

The rapid urbanization in Malaysia has led to a significant increase in low-cost and low-medium-cost strata housing. However, managing these schemes presents unique challenges due to residents' financial constraints. Challenges often happen in this housing scheme, resulting in poor maintenance, overcrowding, and inadequate amenities, affecting residents' overall quality of life. The study aims to understand the challenges residents and management bodies face in these strata schemes and develop strategies for improving their management. This study helps identify primary issues and problems encountered by residents, assess their perceptions of their management body performance, and propose practical strategies for improving strata management practices. A mixed-mode methodology is employed utilizing primary data collected through questionnaire surveys of strata residents and analysed using SPSS. The findings highlight the differences between active and non-active management bodies in managing strata properties. This study highlights residents' perceptions that shed light on the difficulties in managing and maintaining affordable housing strata schemes, offering important information for formulating strategies to improve strata management practices in Malaysia.

Downloads

Download data is not yet available.

References

Abdul Jalil, Rohaya and Abdul Samad, Nor Amira and Khairul Anuar, Nurul Azreena Nabila (2018) Residents perception strata property shared facilities potential for commercialisation. International Journal of Real Estate Studies (INTREST), 12 (2). pp. 1-9. ISSN 1832-8505

Ahmad Shuhaimi, A. A., Mohamed Osman, M., Rabe, S., Syed Khuzzan Alhabshi, S. M., & Aripin, D. (2022). ENFORCEMENTS AND OFFENCES UNDER THE STRATA MANAGAMENT ACT. PLANNING MALAYSIA, 20(20). https://doi.org/10.21837/pm.v20i20.1077 DOI: https://doi.org/10.21837/pm.v20i20.1077

Annuar, A., & Naharul, M. A. (2023). Live higher up, or closer to the ground? The Malaysian Reserve. https://themalaysianreserve.com/2023/02/10/live-higher-up-or-closer-to-the-ground/

Chang Kim Loong. 2020. Differences between JMB and MC: 5 things you should know. 01 February. https://www.edgeprop.my/content/1638543/differences-between-jmb-and-mc-5-things-you-should-know

Chang Kim Loong. 2019. Management bodies and how they function. 12 April. https://www.edgeprop.my/content/1511677/management-bodies-and-how-they-function

Che-Ani, A. I., Jamil, M.. Zain, M. F. M., Mohd-Nor, M. F. I., & Mohd-Tawil, N. (2009). A satisfaction survey of high-rise residential management in Malaysia: sustainable indicators. WIT Transactions on Ecology and the Environment, 120, 643-652. DOI: https://doi.org/10.2495/SDP090602

Che-Ani, A. & Mohd Tawil, Norngainy & Sairi, A. & Goh, Nurakmal & Mohd Tahir, Mazlan & Surat, M0., (2010). Facility management indicators for high-rise residential property in Malaysia. WSEAS Transactions on Environment and Development. 6. 267-276.

Isma Haniza Fakhrudin, Mohd Zailan Suleiman & Roslan Talib (2011). Journal of Facilities Management, 9(3), pp. 170-180 DOI: https://doi.org/10.1108/14725961111148081

Izanda, N. S. S., Samsudin, S., & Zainuddin, M. (2020). European Journal of Molecular & Clinical Medicine Strata Title Reforms in Malaysia: A Review and Challenges of Regulatory and Governance Panacea. European Journal of Molecular & Clinical Medicine, 7(8), 413–426.

Jaafar, M., Hasan, N. L., Mohamad, O., & Ramayah, T. (2005). The Determinants of Housing Satisfaction Level: A Study on Residential Development Project by Penang Development Corporation (PDC). Jurnal Kemanusiaan.

JMB, Joint Management Body Malaysia. JMB Malaysia. (2024, July 24). https://jmbmalaysia.my/

Khalid, M. S., Ahmad, A. H., Zakaria, R., Arshad, R., & Pon, Y. (2017). Towards Strengthening Building Maintenance and Management by Joint Management Bodies (JMB) in High Rise/Stratified Housing in Malaysia. International Journal of Social Science and Humanity, 7(4), 239.

Kuo, Yao-Chen & Chou, Jui-Sheng & Sun, Kuo-Shun. (2011). Elucidating how service quality constructs influence resident satisfaction with condominium management. Expert Systems with Applications. 38. 5755-5763. 10.1016/j.eswa.2010.10.057. DOI: https://doi.org/10.1016/j.eswa.2010.10.057

Musa, Zairul & Azriyati, Wan & Zyed, Zafirah & Hanif, Noor & Aini, Ainoriza & Tedong, Peter & Sarip, Abdul Ghani. (2020). Vertical living satisfaction of homeowners in a medium-cost residential building in Klang Valley, Malaysia. Journal of Facilities Management. ahead-of-print. 10.1108/JFM-01-2020-0004. DOI: https://doi.org/10.1108/JFM-01-2020-0004

Rabe, N. S., Osman, M. M., Abdullah, M. F., Ponrahono, Z., & Abdul Aziz, I. F. (2021). Issues Faced by Tenants in High-Rise Strata Residential: Case Study of Klang Valley. Planning Malaysia, 19(5), 180–191. https://doi.org/10.21837/pm.v19i19.1070. DOI: https://doi.org/10.21837/pm.v19i19.1070

Downloads

Published

2024-10-01

How to Cite

Aripin, D., Mohamed Osman, M., Rabe, N. S., Ahmad Shuhaimi, A. A., & M Suaree, N. A. S. (2024). RESIDENTS’ PERCEPTION ON MANAGEMENT BODIES’ SERVICE DELIVERABLES: THE CASE OF AFFORDABLE STRATA HOUSING IN KLANG VALLEY, MALAYSIA. PLANNING MALAYSIA, 22(34). https://doi.org/10.21837/pm.v22i34.1597

Most read articles by the same author(s)

<< < 1 2 3 4 5 6 > >> 

Similar Articles

You may also start an advanced similarity search for this article.