EVALUATION OF LEVEL OF SERVICE (LOS) ON ROUTES OF SMART BUS IN KAJANG, SELANGOR
DOI:
https://doi.org/10.21837/pm.v18i13.789Keywords:
Level of service (LOS), public transport, free busAbstract
Level of service (LOS) is a method used for the development of transportation infrastructure designations based on a specific analysis. The concept of LOS lies on the importance of an assessment of roadway operational performance services for the improvement of bus service delivery. A high performance of bus service delivery could relatively influence the satisfaction level of its users. This study assesses the LOS of three main designated routes of SMART buses in Kajang Selangor (KJ01, KJ02, and KJ03). The SMART buses are free buses provided under a free transit programme which aims to encourage people to use public transportation. An on-board survey and inventory observation were employed to collect the data. Findings indicate that KJ01, KJ02, and KJ03 fall under the category of LOS D considering the attributes of service frequency, service hours, passenger load/thresholds, and speed of bus. The discovery may serve as a useful guidance for the development of a comprehensive plan for LOS to be coordinated in improving the service quality of bus transportation.Downloads
References
Bachok, S., Osman, M. M., & Ponrahono, Z. (2014). Passenger’s Aspiration Towards Sustainable Public Transportation System: Kerian District, Perak, Malaysia. Procedia - Social and Behavioral Sciences, 153, 553-565. https://doi.org/10.1016/j.sbspro.2014.10.088
Cats, O., Susilo, Y. O., & Reimal, T. (2017). The prospects of fare-free public transport: evidence from Tallinn. Transportation, 44(5), 1083-1104. https://doi.org/10.1007/s11116-016-9695-5
Chen, K. ., & Larry, S. . (2009). Determination of Level of Service ( LOS ) on Different Roads in Kuching Area ( A Case study ). UNIMAS E-Journal of Civil Engineering, 1(1), 1-6.
CJI Research Corporation. (2016). An Onboard Survey Of GoTriangle Passengers.
Cortes, C. E., Gibson, J., Gschwender, A., Munizaga, M., & Zuniga, M. (2011). Commercial bus speed diagnosis based on GPS-monitored data. Transportation Research Part C: Emerging Technologies, 19(4), 5-707. https://doi.org/10.1016/j.trc.2010.12.008
Das, S., & Pandit, D. (2013). Methodology to determine level of service for bus transit in a developing country like India. Proceedings of CUPUM 2013: 13th International Conference on Computers in Urban Planning and Urban Management - Planning Support Systems for Sustainable Urban Development, 1-24.
Goodman, A., Jones, A., Roberts, H., Steinbach, R., & Green, J. (2014). “We Can All Just Get on a Bus and Go”: Rethinking Independent Mobility in the Context of the Universal Provision of Free Bus Travel to Young Londoners. Mobilities, 9(2), 275-293. https://doi.org/10.1080/17450101.2013.782848
Haron, N. F., & Tahir, W. (2018). Assessing Bus Performance Rating in Kajang , Selangor. IOP Conf. Series: Earth and Environmental Science 140, 1-9.
Hu, X., Zhao, L., & Wang, W. (2015). Impact of perceptions of bus service performance on mode choice preference. Advances in Mechanical Engineering, 7(3), 1-11. https://doi.org/10.1177/1687814015573826
Ministry of Transport Malaysia. (2017). Statistik Pengangkutan Malaysia. In Statistik Pengangkutan Malaysia 2017. Retrieved from http://www.mot.gov.my/my/Statistik Tahunan Pengangkutan/Statistik Pengangkutan Malaysia 2017.pdf
Napiah, M., Kamaruddin, I., & Suwardo. (2011). Punctuality index and expected average waiting time of stage buses in mixed traffic. WIT Transactions on the Built Environment, 116(September 2014), 215-226. https://doi.org/10.2495/UT110191
Ponrahono, Z., Bachok, S., Ibrahim, M., & Osman, M. M. (2016). Assessing Passengers’ Satisfaction Level on Bus Services in Selected Urban and Rural Centres of Peninsular Malaysia. Procedia - Social and Behavioral Sciences, 222, 837-844. https://doi.org/10.1016Zj.sbspro.2016.05.183
Ponrahono, Z., Bachok, S., Mohamaed Osman, M., Ibrahim, M., & Abdullah, M. F. (2017). Public Bus Level of Service Performance in Peninsular. Journal of the Malaysian Institute of Planners, 15(1), 229-234.
Ponrahono, Z., Bachok, S., Osman, M. M., Ibrahim, M., Abdullah, M. F., & Abdullah, A. (2015). Assessing the urban and rural stage bus services disparities in Peninsula Malaysia. Planning Malaysia, 13, 65-84. https://doi.org/10.21837/pmjournal.v13.i5.140
Transportation Research Board. (2000). Highway capacity manual.
Transportation Research Board. (2013). Transit Capacity and Quality of Service Manual, Third Edition. In Transit Capacity and Quality of Service Manual, Third Edition. https://doi.org/10.17226/24766
Yaakub, N., & Napiah, M. (2011). Public bus passenger demographic and travel characteristics a study of public bus passenger profile in Kota Bharu, Kelantan. 2011 National Postgraduate Conference - Energy and Sustainability: Exploring the Innovative Minds, NPC 2011, 1-6. https://doi.org/10.1109/NatPC.2011.6136379
Downloads
Published
How to Cite
Issue
Section
License
Copyright & Creative Commons Licence
eISSN: 0128-0945 © Year. The Authors. Published for Malaysia Institute of Planners. This is an open-access article under the CC BY-NC-ND license.
The authors hold the copyright without restrictions and also retain publishing rights without restrictions.