TRAVELLERS' PERCEPTION OF WORSHIP FACILITIES FOR MULTIMODAL USERS OF MRT SBK LINE
DOI:
https://doi.org/10.21837/pm.v18i14.834Keywords:
Mass Rapid Transit, Travellers’ Perception, Worship FacilitiesAbstract
The complete opening of the new Mass Rapid Transit System (MRT) Sungai Buloh - Kajang (SBK) of Klang Valley, Malaysia since July 2017 has been supported positively by transit researchers and public transport advocators alike. Multimodal public transport users make trips, usually involving transferring at interchanges. These interchanges are provided with several amenities facilitating each trip leg. This research recorded the perception of users of worship facilities provided at an interchanging node where several rails, bus, taxi, and other paratransit systems meet. This new rail system intersects with the other systems at Muzium Negara station. Using intercept off-board face to face questionnaire survey method, perception of the quality of worship facilities was captured between May and August 2019. Several explanatory variables such as socio economic and trip characteristics were set against the perception to identify factors influencing the perception. Results of the correlational analysis showed that both socio-demographic and trip characteristics influenced perception to various statistical significance degrees. Findings suggested that worship facilities were most utilised by passengers of MRT who relatively lower income, engaged in the public, specifically educational sector. Usage of MRT for commuting within the Klang Valley on monthly basis. The improvements in ventilation systems, prayer hall size and design, floor cleanliness, lighting and mirror design as well as shoe rack/clean area design were most sought by these passengers. As such, these should be the focus of strategies to be promptly adopted by interchanging nodes building managers to increase the quality of worship places provision.Downloads
References
Battour et al., 2010, 2011; Battour & Ismail, 2016; Hamid et al., 2016; Misiani Mwencha & Makau Muathe, 2018; Rahim et al., 2014; Ryan, 2016; Zeinali et al., 2014)
Battour, M., & Ismail, M. N. (2016). Halal tourism: Concepts, practises, challenges and future. Tourism Management Perspectives, 19, 150–154. https://doi.org/10.1016/j.tmp.2015.12.008
Battour, M., Ismail, M. N., & Battor, M. (2011). The impact of destination attributes on Muslim tourist’s choice. International Journal of Tourism Research, 13(6), 527–540. https://doi.org/10.1002/jtr.824
Hamid, A. B. A., Wahab, M. H. A., Alias, A., & Rahmat, N. (2016). Significance of Prayer Room Design Standards at Shopping Complex. Proceedings of the 2nd International Colloquium of Art and Design Education Research (i-CADER 2015), May, 521–532. https://doi.org/10.1007/978-981-10-0237-3_51
Misiani Mwencha, P., & Makau Muathe, S. (2018). Customers’ Perceptions as an Antecedent of Satisfaction with Online Retailing Services. Journal of Marketing and Consumer Behaviour in Emerging Markets, 1/2018(7), 4–27. https://doi.org/10.7172/2449-6634.jmcbem.2018.1.1
Rahim, A. A., Amirah, N., & Samad, A. (2014). Universal Design from Islamic Perspective: Malaysian Masjid. Journal of Architecture, Planning and Construction Management, 4(2).
Ryan, C. (2016). Halal tourism. Tourism Management Perspectives, 19(April), 121–123. https://doi.org/10.1016/j.tmp.2015.12.014
Zeinali, B., Jafarpour, M., Hessam, A., Shojaeivand, B., & Zolghadr, H. (2014). Tourists’ Satisfaction with and Loyalty to Shopping Experience: A Socio-Demograhic Analysis. International Journal of Academic Research in Business and Social Sciences, 4(6), 67–84. https://doi.org/10.6007/ijarbss/v4-i6/927
UKEssays. (November 2018). Marketing Islamic Travel Destinations A Religious Perspective Tourism Essay. Retrieved from https://www.ukessays.com/essays/tourism/marketing-islamic-travel-destinations-a-religious-perspective-tourism-essay.php?vref=1
Downloads
Published
How to Cite
Issue
Section
License
Copyright & Creative Commons Licence
eISSN: 0128-0945 © Year. The Authors. Published for Malaysia Institute of Planners. This is an open-access article under the CC BY-NC-ND license.
The authors hold the copyright without restrictions and also retain publishing rights without restrictions.